The Ossekeag Way

At Ossekeag Publishing we are a (very) small fish in a big pond ,and there are sharks out there, so we work harder for your business. We carefully hand pick our staff to follow the Ossekeag Way.

The Ossekeag Way is our own personal philosophy and code of conduct. It’s the standard that we hold ourselves to everyday. Each employee is carefully selected for their specific skills and their adherence to the high standards that we set for ourselves. The Ossekeag way can be described through five basic ponts.

 

Focus on our customers and everything else will follow. 

At Ossekeag customers come first. Excellence and quality are our number one priority and we go the extra mile to give it to them; because when our customers are successful so are we. Since our customer’s success is paramount we always make sure we do what’s best for them the first time. We don’t want a second chance.

 

Do the right thing, every time, even when no one is looking.

It’s not enough to only do the right thing when you’re worried about being caught. The virtuous person does what’s right all of the time and that’s how we behave. If we make a mistake, we’ll make it right. We believe in uncompromising honesty and integrity. We deal with our customers on a level of mutual respect and trust. We want to do right by you.

 

Deliver WOW through Customer Service. 

Selling a great product is a good way to have a successful business. Delivering a great product and great customer service is an excellent way to have a successful business and that’s what we aim for. Call us during business hours and we’ll be delighted to answer the phone and talk to you about your needs.

When we’re talking with you, you’re our number one priority. If you call us after hours, we’re going to get back to you as soon as we can and be glad for the chance to help you. You’re never going to feel like you’re bothering us when you call and you’re never going to have to deal with a robot to get through to us.

 

It’s everyone’s problem and everyone’s job.

We’re only human, we do make mistakes. When we do, we do everything we can to correct the mistake and put steps in place to make sure it doesn’t happen again. Ownership and accountability are important principles at Ossekeag.

We own up to our mistakes, but it’s not just about fixing mistakes. It’s about coming together as a team to make sure that no area of our production suffers or detracts from our customer’s experience with us. If one of us stumbles or trips, there’s someone there to offer a hand and help out. We all know what each other is doing and we’re trained to be able to help them when they need it. This ensures that our customers get top notch results even when one of us is under the weather.

 

Fun at work is important. 

Ossekeag isn’t your typical workplace. When you walk through the door you’re greeted by smiling happy faces who enjoy their jobs and love helping people. We encourage people to have fun at work and relax a bit. Good morale makes for better customer service, and better customer service makes for happy long-term client relationships. So, why not have fun at work and smile throughout your whole day.

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